I don't hold the customer facing organization in complete contempt. I said that today and got an "oh you so do" look from a co-worker.
No, because if I held the customer facing organization in complete contempt, I'd be calling on every single ticket to see if the customer's issue in any way resembles what's in the ticket. Customers who have better things to do than talk to me? You're most welcome.
No, because if I held the customer facing organization in complete contempt, I'd be calling on every single ticket to see if the customer's issue in any way resembles what's in the ticket. Customers who have better things to do than talk to me? You're most welcome.