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justalurkrBoss sez to bring new and different ideas to next Tuesday's staff meeting for reducing ticket volume to our work group.
Fact: We get the statistical equivalent of 100% of our tickets from the customer facing organization.
Fact: Our boss came to us from the customer facing organization and won't hear a word against them for reasons that vary by mood from "you just hate and abuse them all unreasonably with your petty foolish demands, shut up;" and "okay, you might occasionally be right but customer care can't do anything about it because _____, so we'll have to clean our own house first."
So, if we want to reduce volume we don't generate, it will have to be from our side of the fence.
(brain splodey)
Fact: We get the statistical equivalent of 100% of our tickets from the customer facing organization.
Fact: Our boss came to us from the customer facing organization and won't hear a word against them for reasons that vary by mood from "you just hate and abuse them all unreasonably with your petty foolish demands, shut up;" and "okay, you might occasionally be right but customer care can't do anything about it because _____, so we'll have to clean our own house first."
So, if we want to reduce volume we don't generate, it will have to be from our side of the fence.
(brain splodey)
