So, werebears

So, I get a ticket about a customer trying to update the sim chip on their watch and the call drops, so the people making the ticket (second round of contact for the customer) note that the customer needs a new chip and to put in in the "wearbares" and the internet to the watch still doesn't work.

All the geeks in network support (and there are many) immediately want to go werebear hunting, delayed only by the necessity of explaining to the non-geeks that a werebear is like a werewolf, only bigger.

The party-pooping functional adult in the group points out the care rep probably meant "wearables" when they said "wearbares," and after a short detour into were-care speculation, the rest of us debated whether to

(1) Point out that care has already realized the need for a new SIM chip, making this a provisioning issue my group does not address;
or
(2) Point out that my group does not support wearables;
or
(3) (me) Troubleshoot the original dropped call and viciously reject the data ticket.

The part-time functional adult pointed out that sometimes "those guys over there" (who only work escalations but who are not an escalations group, no sir,) work a wearables issue, so I wound up sending it to the only subject matter expert inclined (few in the South) and equipped (many in the South) to hunt werebear.

I can still hear her giggling.