So you want to report a network failure

( Cut for length )

tldr; Even if it's true that your product or service has never worked anywhere (which is the trifecta of futility when it come to reporting what happened, where it took place and how long it's been going on in relation to establishing a network failure,) something happened that drove your call into the service center. Be as specific as you can about that if they're busy dismissing the likelihood of it being an equipment or provisiioning failure. Outrage is only good for getting credits or free products/services. Reporting trouble gets farther not with honey, but with calm, reasoned discourse.

Yeah, I've been reviewing tickets for process improvements again.