( My sad tale of woe )
tl;dr version: the difference between a human being and a machine providing customer service is the emotional heavy lifting. Yup, everything under the cut epitomizes a love child of First World problems and my own inability to plan ahead. I still get better customer service from amazon.com, and I've spoken to a human there twice in 10 years. Yes, it sucks when customers are lusers (ok, that's tech support wtfever,) but fact remains that the less emotional heavy lifting brick and mortar employees are ready to do, the more motivation I have to bend my life around phone menus, websites and vending machines.
Also, the Lenovo Ideapad 110s is pretty good for the price. Kind of one thing at a time, though.